Customer Reviews

“Right now, I am blown away by it!! On the day I went to the dealership, I was planning on “looking” and then heading to Audi and Jeep. Little did I know that I would be at the Lexus dealer for almost four hours!! My consultant, Joe Brumfield was/is the best, would recommend him in a NY minute to friends and family. I seriously believe that he will also always be there for me.”

Jean Guio – Lexus RX350 owner

“Josh and Joe were very good – process was easy and efficient.”

Susan Popp – Lexus GX460 owner

“Joe Brumfield was our representative when we purchased our new Lexus ES350. He was very helpful in obtaining the car we wanted and was very professional in all his dealings during the purchase of the car. We would recommend him to anyone interested in buying a car at Tom Wood Lexus. This young ex-Marine is a very conscientious worker.”

George and Debra Lanning – Lexus ES350 owners

“I felt like a priority from the moment I stepped in. The whole process was extremely smooth and I feel ecstatic with my new Lexus I bought from Joe. Joe was great- definitely recommend him! He made me feel comfortable and confident with my decision and was extremely patient with all my questions! Thanks Tom Wood Lexus for making this experience a fantastic one!”

Kelli Emkes – Lexus NX200t owner

“Recently my wife and I spent time with Joe Brumfield, sales agent at Tom Wood Lexus of Indianapolis. He played a huge part in our decision to purchase our 2017 Lexus RX350. We were comparing Volvo, Audi, and Acura. He was very informative and clearly believes in the Lexus product.”

David Russell – Lexus RX350 owner

“Picked up a new ES350 the other day. Joe Brumfield was a very competent and professional sales rep. He and his technical associate Brandon were also very responsive and helpful with my follow up tech questions. The vehicle is amazing and the acquisition and delivery process went very well.”

Bob Peck – Lexus ES350 owner

“It was a pleasure working with Joe and the staff at Tom Wood Lexus. They took care of my Acura on trade and I’m very pleased with my Lexus RX. I recommend those on the hunt for a new or used car to reach out to Joe. He’ll take care of you!”

Mitch Waldroup – Lexus RX350 owner

“It was a very good experience all the way around. Easy and very professional! Alicia, Joe, and everyone were just great. Thank you! I am loving my new car. I have dealt with another Lexus dealership and this one was far superior in every way!”

Linda Bruinsma – Lexus RX350 owner

“I worked with Joe Brumfield who was very personable, informed and efficient. Made the process of trading in my BMW very easy – loved the straight forward pricing arrangement. Plenty of options were explained and compared. The sales process was easy and smooth – love the ES 350 and expect the service department will be just as good.”

Liz Van Tassel – Lexus ES350 owner

“We had a very great experience with Tom Wood Lexus. Joe Brumfield was our salesman. Very knowledgeable and very nice to work with. Overall service was excellent!!”

Hang Huynh – Lexus GX460 owner

“Had the pleasure of working with Joe Brumfield. Joe was outstanding! No pressure, well informed, and all around a pleasure to deal with. I will definitely buy another vehicle from Joe in the future. Ask for Joe at the Tom Wood Lexus, you won’t regret it!”

James Bryant – Kia Sorento owner

“I would like to thank Joe Brumfield for exceptional costumer service. He was able to answer all of our questions and kept us posted while our car was being built. He definitely made things run smoothly during the whole process. We will definitely use him when we purchase another vehicle and highly recommend him to friends and family.”

Miguel & Karina Pulido – Lexus GX460 owners

“Joe Brumfield was wonderful in helping us find just the right car! He was friendly, patient and accommodating. It was also apparent that he knew the product well and answered all of our questions. It was a great experience and we love our new Lexus!”

Michelle Shepherd – Lexus RX350 owner

“I recently bought a used car and had a TERRIBLE experience and received absolutely zero customer service. I’ve worked customer service for over 15 years, so I have obnoxiously high standards, but this was beyond frustrating. Needless to say, I was very cautious about buying another used car. Joe Brumfield redeemed my experience ten-fold. Initially we weren’t going to be able to afford the car, but he worked to get us a great deal and made the process painless. He never pressured me and was very understanding and patient with my caution. I’ll definitely recommend this establishment to anyone that asks.”

Rachel Dubois – Honda CRV owner

“Joe gave us a fantastic car buying experience from beginning to end. He was friendly, knowledgeable about the models we were interested in, and didn’t put pressure on us as we decided what was best for us. We ended up leaving with a second Lexus because our first-time buying experience was so positive. Ask for Joe and you won’t be disappointed!”

Bob & Amy Fadorsen – Lexus IS300 & RX350 owners

“I really like the personal attention. I also like the one person sales/finance consultant. Made the experience much more enjoyable. My sales consultant Joe, was terrific. Actually, kept in contact with me for a year until I was ready to buy!”

David Barras – Lexus RX350 owner

“Being in the sales industry myself, I appreciate great sales through service. This Lexus dealership, and especially, Joe; is special. Joe went above and beyond, was genuine and made our Lexus purchase simply awesome. Lexus just “won” me over and I will now be a Lexus guy. The dealership was awesome. A welcoming atmosphere, and genuine, good people is readily apparent. Joe took my experience from good to simply great. We are absolutely delighted.”

Phillip Simac – Lexus NX300 owner

“I can’t say enough good about our buying experience at Tom Wood Lexus. We had a team of four working to make this a seamless transaction. Many thanks to James, Joe, Jeff, and Michael. When I think of Lexus, I think luxury and service that is second to none!!”

Jeanine Fillman – Lexus RX350 owner

“Tom Wood Lexus provided us an amazing buying experience. From Joe in sales to Kaleb in technology, the service was top-notch. Strongly recommend Tom Wood if you are looking for a great car and an equally great experience!”

Brian & Sharice Roth – Lexus ES350 owners

“Joe, the Sales Consultant, was knowledgeable and answered my questions without rush. Most appreciated, he did not push me to make my purchase decision. Beautiful facility and helpful friendly staff. I also appreciated the manager, Tina, popping into Joe’s office to introduce herself and ask if she could be of any assistance. The technology specialist assistance was appreciated though I will need to schedule another session to answer some questions and provide further direction.”

Mary Gordon – Lexus RX350 owner

“Everyone was so friendly and nice. Joe really took the time to make me aware of everything and spent the time to make sure everything was properly done and on my busy schedule.”

Kevin Patullo – Lexus NX300 owner

“Great! Very professional yet friendly. Joe was great, along with Kaleb who showed me the features upon pickup.”

Cheryl Adams – Lexus ES350 owner

“Joe the Sales Consultant was amazing. I would buy from him again!”

Micki Warren – Lexus ES350 owner

“This was by far the best purchasing experience I have ever had. I will be back for future purchases.”

Emily Beard – Lexus ES350 owner